1.
How could I get samples?
Please send
us by email or fax with the following information for your
samples order:
* The items and quantity of each
item.
* Shipping information - company name, street address,post
code,phone number etc.
* Freight payment ( by collect or prepay )
We can
supply some free samples ( total value under 5 US dollars)
if you have a FedEx or DHL account or other courier freight
collect and you agree to pay the courier freight.
If the total value of samples is more than 5 US dollars, we'd
like to ask you to pay for the samples and courier freight.
We will send the samples to you after received of your payment.
If you don't have any courier account,
you ccould please instruct your local courier office to collect
samples from our company freight to be paid at your side.
Or,send us the samples charge together with the courier cost
by western union or T/T.
We never pay courier charge
by ourselves.
2.How much the courier
freight will be for the samples?
Courier freight depends on the quantity,
weight and carton size and your area. Normally, for a parcel
less than 0.5Kgs (both in gross weight and size weight) it
cost about USD20.00-25.00 to US and Western European countries;
about USD30-40.00 for east European, South American, South
Asia and African countries; USD15-20.00 for South-east Asia
and Pacific countries. And about USD10-15.00 for each additional
0.5Kgs.
3. How can I get your price
list?
Please send us
email at: sales@glow-glow.com
or fax us for price list and order information.
4.Can we have our logo
or company name to be printed on your products or the package?
Yes.
Logo and or imprints can be printed on our products by silk
screen printing. You can send us the artwork by email in JPEG
or TIFF format. We offer one color LOGO printing charge free
for order amount more than USD5000.00; for order less than
USD5000.00, we need to charge USD0.01/color for each piece.
We also can do customized design
package for clients (such as gift box, paper card). You could
please send us the artwork by email in AI, EPS, TIFF or CorelDraw
format ( more than 300 dpi ). The cost depands on which kind
of package you wanna do.
5. How to order?
Please send us
your purchase order by email or fax;or list out the items
you wanna order and the quantity. Or you can ask us to send
you a proforma invoice for your order. We need to know the
following information for your order:
* The items you ordered and quantity
of each item.
* Shipping information - company name, street address, phone
number, fax number, destination airport or sea port, transportation
method ( by courier,air; or by ocean)
* Delivery time required
* Freight payment ( by collect or prepay )
6. Can you arrange the transportation
for us?
Yes. We prefer to arrange transportation
to our clients. Normally, transportation way are--
By
courier door-to-door delivery:
suit for goods you ordered less than 40Kgs. Courier transportation
takes about 3-7 days; the fastest and most convenient way
but also most expensive way.
By Air cargo to your nearest
int'l air port: suit
for goods you ordered weight to 45--500Kgs, or more than 500kgs
but you need goods urgently. Air cargo transportation take
about 4-8 days. The air freight cost is about USD3.00-4.00/Kg
for Asia and Pacific Countries, at USD4.00-5.00/kgs to American,
Canada and West European Countries; at about USD5.00-6.50
to Africa, East European and South American countries. But
the air freight rate is changing frequently according to seasons,
oil price and something else. So please check with us for
exact air freight cost while you're ordering.
By Ocean to your nearest
int'l sea port: Suit for big quantity
order and you need the goods not very urgently. Normally,
ocean transport takes about 20-35 days. The sea freight is
about USD30.00-50.00/CBM(cube meter)for Asia and Pacific Countries,
at USD50.00-80.00/CBM to American, Canada and West European
Countries; at about USD60.00-100.00/CBM to Africa, East European
and South American countries. But the sea freight price is
changing frequently according to seasons, oil price and something
else. So please check with us for exact air freight cost while
you're ordering.
Please give us your order list, and inform us how to ship
to you with the detailed delivery address, we'll be glad to
quote you a price including freight cost.
7. Our city is far away
from a sea/air port, Can you ship to our city?
Yes, normally, our forwarder could delivery the order to your
city by truck from the closely sea/air port. The domestic
freight by truck is about US$200.00--USD500.00 one time depend
on the distance.
8. What's your usual payment
term for orders?
Payment by western
union for samples charge and small amount less than USD1000.00
Wire transfer ( T/T ) to our company bank account for an amount
more than USD1000.00.
L/C (letter of credit) at sight are acceptable, but only for
order amount more than USD15000.00
9.
Do you accept payment by credit card?
We can't accept payment by Credit Card as we can not deal
the Credit Card in the bank of China.
10.
How can we become your sole distributor?
If you could order our products for USD5,000--USD10,000 per
month, you could be one of our distributor in your city or
area; if you could order our products for USD 10000--USD30,000
per month, you could be our sole distributor in your country.
The exact amount depands on the are/country size.
11. Do you accept small
order quantity, say, 3-5000pcs an item?
Yes, we can work with small order. Normally, our price terms
are:
For order less than USD5000.00-- we offer EXW Sanshui factory
price, or C&F price.
For order more than USD5000.00-- we can offer FOB Shenzhen/Hong
Kong price, or C&F price
And,
for order less than USD2000.00, normally, we need to charge
USD60-100.00 for order handling
12.
Are the chemical glow light products safe?
Yes. All our chemical glow light sticks and products come
in a sealed plastic case. Even if the outer casing of the
glow stick is somehow punctured or broken open, the chemical
contents are non-toxic and non-flammable.But please never
contact the liquid with eyes or ingesting the fluid because
irritation will result. There is also the possibility of an
allergic reaction. Please keep in mind that under normal use
you will never come into contact with the fluid inside the
glow light stick. And also, please never try to puncture the
glow sticks.
Glow light products are not recommended for children under
the age of 5 without adult supervision.
13. How do glow light products
work?
There are four components to most light sticks. The first
is the plastic outer casing which holds everything inside.
The second is the fluid that you can see moving around in
the light stick. The third is the glass tube which floats
freely in the fluid. The fourth is the fluid contained inside
the glass tube.
To make a glow stick 'glow', you only need to bend the outer
plastic casing to make the inner glass tube broken. The two
chemicals parts will then mix together and creating the chemical
reaction with 'glow'.
14. Does temperature affect
glow sticks effect?
Yes, the warmer the temperature is, the brighter light the
glow stick will give, but glow time will be shorter. At the
other hand,the glow stick will glow longer time but not so
bright at low-temperature conditions.
A tips to get an extra half hour out of your glow light stick:
To reactivate a "dead" glow light stick or glow
light product you just put it into boiling water for about
30 seconds and it will glow again for up to half an hour.
15. Can we turn glow light
products "off" once you have activated them?
No, once you have activated a glow stick products, it will
glow until the chemical reaction is finished. You can however
prolong the life of yourlight stick after it has been activated--
put it into the freezer. Freezing an activated glow stick
will slow the chemical reaction. Once you take it back out
of the freezer, the glow light stick will start to glow again
once it warms up. This technique does not stop the chemical
reaction, but it slows the reaction enough that if you put
it into the freezer one night and take it back out the next
night, it should work fine.
16. Are glow sticks waterproof
and windproof?
Yes!
17.What happens if I get
the chemical from a glow light products on my cloths?
Under normal use of glow sticks, this
is not a issue caused. But if you happen punctured a glow
stick and get the inside liquid on your clothing, simply rinse
the area with warm soap water immediately to get away of it.
If the chemical liquid dries on the clothing, it may cause
a stain.
18. How should I store
un-activated glow light products?
Glow light products should be stored
in a cool dry place in the original container or packaging
that they came in. Heat and humidity will shorten the shelf
life of glow light products.
19. How long is the shelf
life of glow light products?
The shelf life is 1 to 2 years depending on how they are packaged.
Items packed inside foil packaging will normally last for
2 years and bulk items (no foil packaging) have usually 6
month--1 year shelf life.
20 How long do they glow?
Glow light products glow from 4 to 12 hours depending on the
product and the ambient air temperature.
21 Do you have a question
about glow sticks that has not been answered here?
If you have a question about chemical glow sticks products
which you would like to be answered, please E-mail to: sales@glow-glow.com
We will answer your question via email. We may also include
the answer to your question here on our "Frequently Asked
Questions" page.
www.glow-glow.com --a
division of Art China Int'l Enterprise Ltd
Email:sales@glow-glow.com
Tel:
86-757 86158167
Fax:86-757
86158767
Key contacts: Wilson
MSN Messenger: sales@glow-glow.com
Skype: glowsticks
Addr: 3/F, Block 3,No.56 Guanghaidadaozhong,Xinan,Sanshui,GD
China
Post code: 528100
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